We are not happy if you are not happy. At $3.99 Anime Shop and 399 Cosplay Shop, we want to to please, so if you are not completely pleased with your order, we’ll do whatever we can to make it better!
Here is our simple Returns and Exchanges Policy, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
All returns packages must be received by us within 40 days from the date that your order is shipped out from us.
Returns and Exchanges Policy
– Please email us to set up any returns within 7 days after you have received your parcel.
– Returns are processed within 7 business days of receiving your package.
– Refunds can only be issued to your original payment method upon receipt of the returned items in original unused condition.
– Shipping is non-refundable.
– To prevent misuse of our policy, we only accept returns / exchanges for costumes if the costume returns are made within 7 days after you have received it.
The following items are non-refundable:
– Returns received after 40 days of the original order’s shipment date
– Returns received in damaged, worn or used condition (for costumes)
– Customized costumes
– Free gifts