We will attempt to reply to your email enquiries within 1 working day. Remember to quote the following information in your email.
– The email address you use for your purchase.
– The transaction ID.
Though we get a lot of e-mail, and we try our best to answer replies by the next working day during normal periods. Keep in mind that we only answer mail on business days, so messages that reach us late friday or on weekends may not be answered until the next week.
We may take a few days to reply emails during peak periods. However, we will answer all e-mails sent to us about problems or questions, so please wait for our answers. If you do not receive any response after three working days, do check your junk mail folder as it is highly probable that our messages are intercepted by your junk mail filters.